Q) What is the difference between certified organic and organic products?
Certified organic products are governed by certification bodies which carry out a number of inspections and tests to ensure that the products are free of pesticides, herbicides and GE free. The word "organic" is generic and therefore products with this label are not subject to any regulations or rulings. Buying "certified organic" is your guarantee that you are getting what you are paying for.
Q) Is everything you sell certified organic ?
Yes. Our philosophy is to supply "our customers" with certified organic products ONLY, because we are committed to making a difference to you "our customers" and to the world as a whole.
Q) How do I know that you are giving me certified organic products?
The Organic Grocer is a certified retailer, which means that we are subject to compulsory inspections by ORGGA (Organic Retailers & Growers Association of Australia) as well as random inspections to ensure that we comply with their strict rules and guidelines regarding the traceability and handling of certified organic food.
Q) You are doing the shopping for me, how do I know the order will meet my expectation?
We have established quality control procedures to ensure that you are getting the best products available. However, we do offer a 100% guarantee which means if you are not happy with a particular product we will credit your account to the value of the item or replace the product for you.
Q) Difference between conventional and certified organic price structure?
Certified organic products are generally more expensive because the farming methods used to grow certified organic products are totally different from conventional products. As an example, a conventional farmer growing corn on an acre of land would use synthetic fertilizers to increase his yield and spray chemicals to protect his crop from insects. The organic farmer, given the same situation, grows his crop without the use of synthetic fertilizer or chemical spray therefore yielding a smaller crop on the same size farm. For more information refer to the section on "Why Eat Organics".
Q) Appearance of organic produce?
Because we have been conditioned to the look of conventional produce, (i.e. large-sized fruit with unblemished skin) a lot of people are put off by the look of organic food. Yes, certified organic food can be smaller in size and have marked skin but remember that this is food in it's purest form that taste the way it should taste - food that has not been contaminated by the use of artificial fertilizers or chemicals.